Shipping and Policies
- How long until my order is shipped? We strive to ship your items within 1 business week but it may take up to two weeks to ship your order. Orders ship USPS. Delivery of International orders may take longer and will depend on your carrier.
- What is your store's exchange/return policy? We honor exchanges of new -unworn, unwashed merchandise. Please contact us within 7 days of receiving the item you would like to exchange. Please note most Harlow Jade items are limited edition. If we are sold out of the item you wish to exchange we will give you a store credit for that amount. Sale items are final sale. Sorry unfortunately no returns at this time. Please contact us with any concerns you may have.
- We are not responsible for lost or stolen packages.